Terms of Purchase
Last Updated: September 18, 2026
Thank you for choosing Everroria.
These Terms of Purchase explain the conditions that apply when you place an order and purchase products through everroria.com.
Everroria is owned and operated by Qinghai Jinyu Network Technology Co., Ltd.
By placing an order through Everroria, you acknowledge that you have read, understood, and agreed to these Terms of Purchase together with our applicable store policies, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
1. Company Information
Brand Name:
Everroria
Legal Company Name:
Qinghai Jinyu Network Technology Co., Ltd.
Website:
everroria.com
Business Address:
Room 11813, Building 1, No. 76 Xichuan South Road, Chengxi District, Xining City, Qinghai Province, China
Customer Support Email:
service@everroria.com
Customer Support Hotline:
0971-8820088
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Everroria is owned and operated by Qinghai Jinyu Network Technology Co., Ltd.
Throughout these Terms of Purchase, “Everroria,” “we,” “us,” and “our” refer to Everroria and Qinghai Jinyu Network Technology Co., Ltd.
2. Placing an Order
When you place an order through Everroria, you agree that:
- The information you provide during checkout is accurate and complete.
- You are authorized to use the selected payment method.
- You have reviewed the product details, price, shipping information, and order details before completing your purchase.
- Your purchase is for lawful purposes.
After placing an order, you may receive an order confirmation email.
An order confirmation indicates that we have received your order request but does not necessarily mean that the order has been shipped.
3. Order Acceptance
All orders placed through Everroria are subject to acceptance and product availability.
We reserve the right to refuse, cancel, or limit an order for reasonable reasons, including:
- Product availability issues
- Errors in product information
- Incorrect pricing information
- Payment authorization problems
- Suspected fraudulent activity
- Shipping restrictions
- Incomplete or inaccurate customer information
- Other operational or legal reasons
If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued to the original payment method.
4. Product Availability
We make reasonable efforts to keep product availability information accurate.
However, availability may change due to:
- Inventory updates
- Supplier availability
- Order volume
- Fulfillment limitations
- Other operational circumstances
If a purchased product becomes unavailable after your order has been placed, we may contact you regarding available options, which may include:
- Waiting for the product to become available
- Selecting an available alternative
- Cancelling the affected item or order and issuing an applicable refund
5. Product Information
We make reasonable efforts to provide accurate product information, including:
- Product descriptions
- Images
- Features
- Specifications
- Available options
- Prices
However, reasonable differences may occur due to screen settings, lighting, manufacturing variations, or other similar factors.
If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact:
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
6. Pricing
Product prices are displayed on our website before you complete your purchase.
Prices may change from time to time.
The price applicable to your order will generally be the price shown during checkout at the time your purchase is completed, except where an obvious pricing or technical error has occurred.
Applicable shipping charges will be displayed during checkout before you submit your order.
7. Payment Terms
Payment must be successfully completed before an order can be processed.
Available payment methods are displayed during checkout.
By submitting payment information, you confirm that:
- The payment information provided is accurate.
- You are authorized to use the selected payment method.
- You authorize the applicable charge for your order.
Payment processing may be handled by Shopify and other authorized payment service providers.
8. Order Processing
After payment has been successfully confirmed, orders are generally processed within:
1–5 business days
Processing time refers to the time required to verify, prepare, and arrange your order for shipment.
Order processing may include:
- Order verification
- Product preparation
- Fulfillment coordination
- Shipment arrangement
Business days generally do not include weekends or public holidays.
Processing time is separate from estimated delivery time.
9. Shipping and Delivery
Everroria currently ships to eligible addresses within the:
United States
Our current estimated Standard Shipping delivery time is:
10–20 business days after shipment
Our current shipping rates are:
Orders of $39.00 USD or more:
Free Standard Shipping
Orders under $39.00 USD:
Standard Shipping — $2.99 USD
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Processing time and estimated delivery time are separate.
For complete shipping information, please review our Shipping Policy.
10. Delivery Estimates
Delivery timeframes are estimates and are not guaranteed arrival dates.
Actual delivery times may vary due to circumstances such as:
- Carrier operations
- Weather conditions
- Transportation delays
- Public holidays
- Destination-related issues
- Customs or logistical processing where applicable
- Other circumstances outside our reasonable control
If your order is significantly delayed, please contact:
11. Tracking
Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation email containing available tracking details.
Tracking information may take some time to update after the shipment has been handed to the carrier.
If tracking has not updated for an extended period, please contact:
Please include your order number and available tracking information.
12. Lost or Missing Packages
If your package appears to be lost during transit or tracking has not updated for an extended period, please contact:
We will review the available shipment information and, where appropriate, work with the applicable carrier or fulfillment provider.
Depending on the circumstances, an appropriate solution may include:
- Additional shipment investigation
- Replacement
- Refund
- Another reasonable resolution
We do not automatically transfer all responsibility for a shipment to the customer once the package has been handed to the carrier.
13. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- The delivery location and surrounding area
- Household members
- Neighbors where appropriate
- Building reception or management, if applicable
- Available carrier delivery information
If you still cannot locate the package, please contact:
We will review the available information and assist with the appropriate next steps.
We do not automatically reject a customer request solely because tracking shows a “Delivered” status.
14. Order Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible at:
We will make reasonable efforts to accommodate requests before the order enters fulfillment or shipment preparation.
Once an order has entered fulfillment, has been prepared for shipment, or has already shipped, changes or cancellations may no longer be possible.
If cancellation is no longer possible, the order may be eligible for return after delivery in accordance with our Return & Refund Policy.
15. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your delivery information, please contact:
as soon as possible.
We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once processing or fulfillment has begun.
16. Returns
Eligible products may be returned within:
14 calendar days after delivery
Return eligibility is subject to the conditions stated in our Return & Refund Policy.
Products must generally be unused and in their original condition, with original packaging where applicable.
To request a return, please contact:
Please provide:
- Your order number
- Product information
- Reason for return
- Photos or videos where relevant
17. Return Address
Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.
Our registered business address is not necessarily the warehouse used to process returns.
Once an eligible return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
18. Return Shipping Costs
For preference-based returns, such as changing your mind or ordering the wrong product, customers may be responsible for return shipping costs.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us.
Where the issue is confirmed to result from an error on our part, we will provide an appropriate solution without requiring the customer to bear reasonable costs associated with resolving the issue.
19. Refunds
Approved refunds are generally issued to the original payment method.
Once an approved returned product has been received and reviewed, we generally process the refund within:
5–10 business days
Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.
For complete information, please review our Return & Refund Policy.
20. Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, incomplete, missing, incorrect, or materially different from the product description, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos where relevant
We will review the available information and provide an appropriate solution.
21. Taxes and Additional Charges
Customers are responsible for reviewing the total amount displayed during checkout before completing a purchase.
Applicable taxes, fees, shipping charges, or other amounts collected by us will be displayed during checkout where applicable.
22. Promotions and Discounts
From time to time, Everroria may offer promotions, discounts, or special offers.
Promotional offers:
- May have specific terms and conditions
- May apply only during specified periods
- May be subject to eligibility requirements
- May not be combined with other promotions unless specifically stated
We reserve the right to correct or end promotions affected by obvious errors, misuse, or fraudulent activity.
23. Fraud Prevention
To protect customers and our business, we may review orders for potential fraudulent or unauthorized activity.
If an order appears suspicious, we may:
- Request additional verification
- Temporarily delay processing
- Decline or cancel the order where reasonably necessary
If an order is cancelled after payment has been collected, an appropriate refund will be issued to the original payment method.
24. Customer Responsibilities
Customers are responsible for:
- Reviewing product information before purchase
- Providing accurate billing and shipping information
- Reviewing applicable shipping and return policies
- Selecting products appropriate for their intended use
- Following applicable product instructions
Nothing in this section limits rights that cannot lawfully be excluded under applicable consumer protection laws.
25. Consumer Rights
Nothing in these Terms of Purchase is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded or restricted.
Where mandatory consumer protection laws provide additional rights, those rights will apply to the extent required by applicable law.
26. Privacy
Personal information provided when placing an order is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how personal information is collected, used, disclosed, and processed.
27. Governing Law
These Terms of Purchase are governed by the laws applicable to Qinghai Jinyu Network Technology Co., Ltd.
Where applicable, the laws of the People’s Republic of China govern these Terms, without limiting any mandatory consumer protection rights or other mandatory legal protections that may apply to customers under the laws applicable in their place of residence.
28. Dispute Resolution
If you have a concern regarding an order, purchase, return, refund, or another transaction-related issue, please contact us first at:
We will make reasonable efforts to review and resolve customer concerns.
Any dispute that cannot be resolved directly will be handled in accordance with applicable law and any mandatory rights available to the customer.
29. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes to:
- Our products or services
- Store policies
- Business operations
- Legal or regulatory requirements
When these Terms are updated, the revised version will be posted on this page and the “Last Updated” date will be updated.
30. Contact Information
If you have questions regarding these Terms of Purchase, your order, payment, shipping, return, refund, or other purchase-related concerns, please contact us:
Brand Name:
Everroria
Legal Company Name:
Qinghai Jinyu Network Technology Co., Ltd.
Website:
everroria.com
Customer Support Email:
service@everroria.com
Customer Support Hotline:
0971-8820088
Business Address:
Room 11813, Building 1, No. 76 Xichuan South Road, Chengxi District, Xining City, Qinghai Province, China
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Everroria is owned and operated by Qinghai Jinyu Network Technology Co., Ltd.