Return & Refund Policy
Last Updated: September 18, 2026
Thank you for shopping with Everroria.
Everroria is owned and operated by Qinghai Jinyu Network Technology Co., Ltd.
Qinghai Jinyu Network Technology Co., Ltd. is the legal company responsible for operating everroria.com and managing the commercial activities associated with the Everroria online store, including product sales, order processing, customer support, shipping coordination, returns, refunds, and related after-sales services.
At Everroria, we want customers to have a clear and convenient experience when requesting returns, cancellations, or refunds.
This Return & Refund Policy explains our return conditions, return procedures, return shipping responsibilities, cancellation procedures, and refund handling methods.
1. Return Period
Eligible products may be returned within:
14 calendar days after delivery.
Return requests must generally be submitted within this 14-day period.
Return requests submitted after this period may not qualify for a standard return unless additional rights apply under applicable consumer protection laws.
2. Return Conditions
To be eligible for a standard return, products should generally meet the following conditions:
- The product is unused or only reasonably inspected
- The product remains in its original condition
- Original packaging and accessories are included where applicable
- Proof of purchase or sufficient order information is provided
- The return request is submitted within the applicable return period
Products that are damaged, defective, incorrect, incomplete, missing, or materially different from the product description will be handled separately according to the circumstances.
Products damaged due to misuse, improper handling, unauthorized modification, or other circumstances occurring after delivery may not qualify for a standard return.
3. How to Request a Return
Before returning any item, please contact our customer support team at:
Please include:
- Your order number
- Product name
- Reason for the return request
- Photos or videos where relevant
- Any other information reasonably necessary to review your request
For damaged, defective, missing, incomplete, or incorrect products, providing clear photos or videos can help our team review your request more efficiently.
Please do not send any products back before receiving return instructions from our customer support team.
4. Return Address
The return address may vary depending on the specific order, product, fulfillment location, and circumstances of the return.
Please do not send returns directly to our business registration address unless our customer support team specifically instructs you to do so.
Our business registration address is not necessarily the warehouse address used for processing returns.
Once your return request has been reviewed and approved, our customer support team will provide:
- The appropriate return warehouse address
- Return instructions
- Any additional information required to complete the return
Returns sent without authorization or to an incorrect address may result in delays in processing.
5. Return Shipping Responsibility
Customer Preference Returns
For returns caused by reasons such as:
- Change of mind
- Personal preference
- Ordering the wrong item
- Selecting the wrong size, color, or variation
- No longer wanting the product
- Other reasons unrelated to product quality or fulfillment errors
the customer is generally responsible for the applicable return shipping costs.
Return shipping costs may vary depending on the carrier, destination, package size, and shipping method selected.
Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Damaged, Defective, Incorrect, Incomplete, or Missing Products
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
- Missing items
- Materially different from the product description
please contact us at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem where relevant
After reviewing the information, we may provide an appropriate solution, including:
- Replacement
- Refund
- Authorized return
- Another reasonable resolution
Where the issue is confirmed to result from our fulfillment error or a confirmed product problem, the customer will not be responsible for reasonable return shipping costs associated with resolving the issue.
6. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or shipment preparation.
Once an order has entered fulfillment, has been prepared for shipment, or has already shipped, cancellation may no longer be possible.
Please include:
- Your order number
- Your cancellation request
- Reason for cancellation, if you wish to provide one
If an order is successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method.
If cancellation is no longer possible, the order may still be eligible for return after delivery in accordance with this Return & Refund Policy.
7. Refund Processing
Once an approved returned product has been received and inspected, we generally process the refund within:
5–10 business days
Approved refunds are issued to the original payment method used for the purchase.
After we issue a refund, your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.
The time required by your financial institution to post the refund is outside our direct control.
8. Partial Refunds
In certain circumstances, a partial refund may be appropriate where permitted by applicable law, including when:
- A returned product shows signs of use beyond reasonable inspection
- Parts, accessories, or packaging are missing
- The product has been damaged after delivery for reasons not attributable to us
- The condition of the returned product has materially reduced its value
Any partial refund will be determined reasonably based on the circumstances and applicable law.
9. Late or Missing Refunds
If you have not received your refund after the expected processing period, please:
- Check your bank or payment account again.
- Contact your card issuer or payment provider.
- Contact your bank regarding any pending transactions.
If the refund is still unavailable, please contact:
Please provide:
- Your order number
- Refund details
- Relevant payment information
Our customer support team will review the available information and assist you.
10. Exchanges and Replacements
We generally handle product issues through return, replacement, or refund solutions rather than direct exchanges.
If you receive a damaged, defective, incomplete, missing, or incorrect product, please contact:
Depending on the circumstances and product availability, we may offer an appropriate replacement or another suitable resolution.
11. Restocking Fees
Everroria does not charge restocking fees for eligible returns under this policy.
12. Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, please first check:
- The delivery location and surrounding area
- Household members
- Neighbors where appropriate
- Building reception or management, if applicable
- Available carrier delivery information
If you are still unable to locate your package, please contact:
Please provide your order number and any available tracking information.
We will review the circumstances and assist with the appropriate next steps.
We do not automatically reject a customer request solely because tracking information shows a “Delivered” status.
13. Lost or Significantly Delayed Packages
If your package appears to be lost in transit, tracking has not updated for an extended period, or the shipment is significantly delayed, please contact:
Please provide:
- Your order number
- Available tracking information
- Delivery information
- A brief description of the issue
We will review the available information and, where appropriate, work with the applicable carrier or fulfillment provider.
Depending on the circumstances, an appropriate solution may include:
- Additional shipment investigation
- Replacement
- Refund
- Another reasonable resolution
14. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update the information before fulfillment or shipment.
However, once an order has entered fulfillment or has already shipped, address changes cannot be guaranteed.
15. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or remove consumer rights that cannot legally be excluded under applicable laws.
Where mandatory consumer protection laws provide customers with additional rights, those rights will apply to the extent required by applicable law.
16. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to:
- Our return procedures
- Business operations
- Customer support practices
- Legal or regulatory requirements
When this policy is updated, the revised version will be posted on this page and the “Last Updated” date will be updated.
17. Customer Support
For questions regarding returns, refunds, cancellations, damaged products, defective products, missing items, or other order-related concerns, please contact:
Customer Support Email:
service@everroria.com
Customer Support Hotline:
0971-8820088
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
For existing orders, please include your order number and a brief description of your request.
18. Business Information
Brand Name:
Everroria
Legal Company Name:
Qinghai Jinyu Network Technology Co., Ltd.
Website:
everroria.com
Business Address:
Room 11813, Building 1, No. 76 Xichuan South Road, Chengxi District, Xining City, Qinghai Province, China
Customer Support Email:
service@everroria.com
Customer Support Hotline:
0971-8820088
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Everroria is owned and operated by Qinghai Jinyu Network Technology Co., Ltd.
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