Shipping Policy
Last Updated: September 16, 2026
Thank you for shopping with Everroria.
Everroria is owned and operated by Qinghai Jinyu Network Technology Co., Ltd.
Qinghai Jinyu Network Technology Co., Ltd. is the legal company responsible for operating everroria.com and managing the commercial activities associated with the Everroria online store, including product sales, order processing, fulfillment coordination, customer support, payment assistance, shipping services, returns, refunds, and related after-sales support.
This Shipping Policy explains how orders placed through everroria.com are processed, shipped, tracked, and delivered.
1. Order Processing Time
Orders are generally processed within:
1–5 business days after payment has been successfully confirmed.
Processing time refers to the time required to prepare your order before it is handed to the shipping carrier.
Processing time is separate from the estimated delivery time.
Business days do not include weekends or public holidays.
Orders placed during weekends, public holidays, or periods of high order volume may require additional processing time.
Processing delays may occasionally occur due to:
- High-volume promotional periods
- Public holidays
- Inventory availability
- Payment verification
- Fulfillment delays
- Other unexpected operational circumstances
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
2. Shipping Destination
Everroria currently ships orders to eligible addresses within the:
United States
Shipping availability may depend on:
- Product availability
- Delivery address
- Carrier service coverage
- Product-specific shipping restrictions
- Other applicable shipping conditions
If we are unable to ship your order to the address provided, our customer support team will contact you using the information associated with your order.
3. Shipping Rates & Delivery Time
Orders of $39.00 USD or More
Shipping Method: Free Standard Shipping
Shipping Cost: FREE
Estimated Delivery Time: 10–20 business days after shipment
Orders Under $39.00 USD
Shipping Method: Standard Shipping
Shipping Cost: $2.99 USD
Estimated Delivery Time: 10–20 business days after shipment
Applicable shipping charges will be displayed during checkout before you complete your purchase.
The $39.00 free shipping threshold is based on the order subtotal before applicable taxes and other charges, unless otherwise stated during checkout.
Delivery timeframes are estimates and are not guaranteed arrival dates.
Actual delivery times may vary depending on:
- Carrier operations
- Destination location
- Weather conditions
- Transportation delays
- Customs or local delivery procedures
- Public holidays
- Other unexpected events
4. Processing Time and Delivery Time
Please note that order processing time and delivery time are separate.
Our current estimated timeline is:
Order Processing: 1–5 business days
Estimated Delivery After Shipment: 10–20 business days
This means the total time from placing an order to receiving it may include both the processing period and the applicable delivery period.
5. Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
The shipping origin may vary between orders.
We do not guarantee that every order will be shipped from a local U.S. warehouse.
If an order contains multiple products, items may occasionally be shipped separately depending on inventory and fulfillment arrangements.
6. Tracking Your Order
After your order has been shipped, we will send a shipping confirmation email with available tracking details.
Tracking information may include:
- Tracking number
- Carrier information
- Tracking link
- Delivery updates
Please note that tracking information may take some time to become active after shipment.
If your tracking information has not updated for an extended period, please contact our customer support team at:
Please include your order number so we can review the shipment.
7. Delayed Shipments
If your order appears significantly delayed or has not arrived within the estimated delivery timeframe, please contact us at:
Please include:
- Your order number
- Tracking number, if available
- Shipping information
- A description of the issue
Our customer support team will review the available information and assist with the appropriate next steps.
8. Lost or Missing Packages
If your package appears to be lost during transit or the tracking information has not updated for an extended period, please contact us as soon as possible.
Please provide:
- Order number
- Tracking information
- Delivery address
- Any relevant details
We will review the shipment information and, where appropriate, work with the applicable carrier or fulfillment partner to investigate the shipment.
Depending on the circumstances, an appropriate solution may include:
- Additional shipment investigation
- Replacement arrangement
- Refund
- Another reasonable resolution
We do not automatically transfer all responsibility for a shipment to the customer once the package has been handed to the carrier.
9. Package Marked Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Around your delivery location
- With household members
- With neighbors where appropriate
- Building reception or management, if applicable
- Carrier delivery notes
If you are still unable to locate your package, please contact:
Please provide your order number and any relevant tracking information.
Our team will review the available information and provide appropriate assistance.
We do not automatically reject a customer request solely because tracking information shows a “Delivered” status.
10. Changing Your Shipping Address
If you need to update your shipping address, please contact us as soon as possible at:
Please provide:
- Your order number
- Original shipping information
- Corrected shipping address
We will make reasonable efforts to update your shipping address before fulfillment begins.
However, once an order has entered processing, fulfillment, or has already been shipped, we cannot guarantee that address changes can be completed.
11. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
If an order cannot be delivered because of incorrect or incomplete information provided during checkout, our customer support team will review the situation and provide assistance based on the available information.
12. Separate Shipments
In some cases, products from the same order may be shipped separately due to inventory location, product availability, or fulfillment arrangements.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Receiving one package does not necessarily mean that the remaining products have been lost or omitted.
13. Shipping Confirmation
After shipment, a confirmation email will be sent to the email address associated with your order.
If you cannot find your shipping confirmation email, please check:
- Spam folder
- Junk folder
- Promotions folder
If you still cannot locate it, contact:
14. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos where relevant
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
15. Events Outside Our Control
Shipping delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Carrier interruptions
- Transportation delays
- Public holidays
- Natural events
- Regional logistics disruptions
- Other unexpected circumstances
We will provide reasonable assistance based on the information available.
16. Returns and Refunds
For information regarding:
- Return eligibility
- Return procedures
- Return shipping costs
- Refund processing
- Damaged or defective products
- Order cancellations
please review our Return & Refund Policy.
17. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in shipping methods, shipping rates, fulfillment arrangements, delivery estimates, or business operations.
When this policy is updated, we will revise the “Last Updated” date above.
18. Customer Support
For questions regarding orders, shipping, tracking, delivery, or other shipping-related concerns, please contact:
Customer Support Email:
service@everroria.com
Customer Support Hotline:
0971-8820088
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
For existing orders, please include your order number and a brief description of your request.
19. Business Information
Brand Name:
Everroria
Legal Company Name:
Qinghai Jinyu Network Technology Co., Ltd.
Website:
everroria.com
Business Address:
Room 11813, Building 1, No. 76 Xichuan South Road, Chengxi District, Xining City, Qinghai Province, China
Customer Support Email:
service@everroria.com
Customer Support Hotline:
0971-8820088
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Everroria is owned and operated by Qinghai Jinyu Network Technology Co., Ltd.